Website terms

The English version of this page governs.

SAMPLE / Draft, not legal advice.

This page is a template. [SHOP LEGAL NAME] must check it with a qualified adviser (a solicitor) before the site goes live. Effective date: [EFFECTIVE DATE].

⚠️ Items marked ⚠️ are assumptions that have not been checked and need an adviser's review.

About us

This website is run by [SHOP LEGAL NAME], trading as [SHOP NAME], [SHOP ADDRESS LINE 1], [SHOP ADDRESS LINE 2], [SHOP TOWN] [SHOP POSTCODE]. Phone: [SHOP PHONE]. Email: [SHOP CONTACT EMAIL].

[COMPANY DETAILS]

VAT number: [SHOP VAT NUMBER]

Information on this website

We try to keep the product list, opening hours and notices up to date, but ranges, stock and details change. The website is a guide to what we usually sell. It is not an offer to sell any item. [PRICE INFORMATION]

Ordering for collection (only if we offer it)

If the website shows an "Order on WhatsApp" button, you can send us an order request on WhatsApp.

Orders are for collection from the shop only. We do not deliver.
Your order is not accepted until we reply to confirm it. We may decline an order, for example if an item is out of stock.
Seasonal items are subject to stock. We do not take pre-orders.
You pay when you collect. We accept [PAYMENT METHODS].
Please do not send allergy details on WhatsApp. Phone us on [SHOP PHONE] or ask staff in the shop. See our allergen page.

Alcohol (only once our licence details are shown)

We show alcohol on this website only once our premises licence details are shown here: [ALCOHOL LICENCE].

We do not sell alcohol to anyone under 18.
We follow Challenge 25. If you look under 25, we will ask for valid photo ID showing your date of birth when you collect. If you cannot show it, we will not hand over the alcohol.

Shop notices

Notices on this website, such as holiday opening hours, are written by our shop only. We try to keep them accurate, but details can change at short notice. Please phone us if something matters to you.

Money transfer and parcel services (only if we show these notices)

The website may show a notice about a money transfer service or a parcel service available at our shop.

The money transfer service is provided by [PROVIDER NAME], not by us. If the provider gives us wording about its regulatory status, we will show it here: [AUTHORISED OR REGISTERED], firm reference number [FRN]. You can check any firm on the Financial Conduct Authority's register.
The parcel service is provided by [PARCEL PROVIDER NAME], not by us.
Each provider's own terms apply to its service. We do not give financial advice.

The Books page

The Books page is a tool for the shop's own bookkeeping. It is not for customers and is not tax or accounting advice.

Using this website

You may use this website for your own personal, non-commercial use. Please do not misuse it, for example by trying to break it or copy it in bulk.

Your legal rights

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 when you buy goods from us.

Our responsibility

We do not exclude or limit our liability where the law does not allow it, including for death or personal injury caused by our negligence, or for fraud. Otherwise, we are not responsible for losses caused by your use of this website that we could not reasonably have foreseen.

Law and courts

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales; this does not stop you bringing a claim in another UK court if the law allows it.

Language

These terms are available in English and Romanian. If the two versions differ, the English version governs.

Changes

We may update these terms. The effective date at the top shows the current version.